Shipping policy

Shipping Policy

At MJC Kreations, we take pride in creating high-quality handmade and custom products. Please read our shipping policy carefully before placing your order.

Processing Time

All items are handmade and made to order. Please allow 7–14 business days for processing before your order is shipped. Processing time does not include weekends or holidays.

During holidays, sales, or periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you using the contact information provided with your order.

Shipping Methods

Orders are shipped using the shipping method selected at checkout. Shipping costs are calculated at checkout unless otherwise stated.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Delivery times vary depending on your location and the shipping carrier. While we do our best to ensure timely delivery, MJC Kreations cannot guarantee delivery dates and is not responsible for delays caused by:

  • Weather conditions
  • Holidays
  • Carrier delays
  • Natural disasters
  • High shipping volumes
  • Other circumstances beyond our control

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and your order has not yet shipped, please contact us immediately. Once an order has shipped, we are unable to change the shipping address.

If a package is returned due to an incorrect or undeliverable address, the customer is responsible for paying any additional shipping fees to have the package resent.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, MJC Kreations is not responsible for lost, stolen, or misdelivered packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and its packaging. We will review your claim and determine the appropriate resolution.